Victorinox Reviews

Spent a significant amount of money on a kitchen knife set and was very excited to get it in time for Christmas. However, on the day it was to be delivered by DHL it got "returned to shipper" and has not moved since.

I have tried multiple times to get in touch with Victorinox customer service, but after being told I can order another set at a higher price and that they would refund the first one if and when DHL gets it back to the warehouse, they are just simply ignoring any further attempts by me to get in touch and get this resolved.

Super nice brand! I bought an army knife for my husband's birthday and it was amazing! Also the service in their store in Zurich was sublime!

The tracking victorinox provides only becomes available once the product has reached the UK. I did wait a bit longer than expected but it’s all worth it for the product. You can’t beat Victorinox’s product for the price.

I love this brand & their service. Had an issue with one of my carry-on suitcases and they would immediately replace it - very kind and understanding customer service. Also their quality is just what I would expect from a Swiss brand.

Swiss Army Knives for every need?

When I first received my Swiss Army knife at 18 (a late bloomer), hang with me here!!

Wish I’d had known what it was because as soon as I touched it, I grew a moustache and shortly became an SAS elite solider !!!

Mum fainted and dad laughed and handed me a beer, I was born a girl !!

Minus 2 stars because my breasts where very nice ?

Ordered the tote bag - very poor quality, and not made in Switzerland or even Europe. Over priced for such an inferior product. Only upside is that it is handy for travelling and can hold a lot.

I can't comment on the quality of the product, as it never arrived. Customer Service (I use the word advisedly) couldn't give a monkeys, and despite numerous emails in which they gave contradictory information on despatch date etc, I have not had a refund. My next step unfortunately has to be small claims court.


Edit:
See their response below for an example of sheer, cynical, hypocrisy. I email them with all the details multiple times, and they couldn't give a tinker's cuss. Now I raise it on Trustpilot, they are instantly attentive, and make out I somehow haven't given them the info.

Tried twice to order a pruning knife. First time website allowed me to order without a surname which triggered a refund despite getting a message from DHL.
Second time claimed courier couldn't deliver, as address not recognised.
Both orders I used Paypal which have my name and address! DHL deliver to me without issue.
It feels like they are not interested in selling.
Tried phoning and emailing support in UK but just get what appear to be stock replies.
And I'm now starting to get emails thanking me for returning an item I never received!
Could not recommend online store this despite the quality of the knives!
A very frustrating experience

UK order placed and shipped on 18 Jan. DHL insist they haven't received the shipment. I have spent hours emailing and phoning Victorinox; when I occasionally manage to reach a representative, they claim the package is in UK customs. DHL have clarified that this is not the case multiple times. Flat refusal to refund, reship or even engage with my complaint. Appalling.

Edit: Despite the swift reply below, Victorinox are yet to actually contact me to resolve the situation.

There are many cheaper alternatives than Victorinox. Bought a twenty dollar can opener that refused to open the first can. I went back to my 10-year-old Wal Mart Opener. Have friends who have purchased knives and other kitchen items. Blades on knives dull easy due to soft stainless steel used. I will buy what I find on other sites and at stores cost's a lot less.

I ordered some knives on 18.12.2021, knowing full well they would not arrive until after the Christmas/New Year period. I received shipping confirmation on 20.12.2021 however there was no tracking number or updates on the page at any point. On 22.12.2021 my bank notified me to say I had been refunded the amount of my order. I tried to fill out the online form 3 times to be told about some unknown error. I eventually found an email address and was told my order was cancelled and never left the warehouse. Still no explanation whatsoever. Will not be ordering directly again!

AWFUL! Do not buy from Victorinox.com, item hasn’t arrived after weeks, no tracking, customer service don’t answer and DHL say they haven’t even shipped it! Absolute farce, going to have to charge back on my credit card now. What a sham.

Ordered a £65 item on Wednesday 22nd December from www dot victorinox dot com and exceptionally happy with the service!!

Emailed a tracking number very quickly and the item was dispatched very quickly. The delivery cam the next day!! I have no idea how this happened as the dispatch details state Germany and I was shipping to Northern Ireland ?!?!?

The product was very well packaged and a pre-printed sticky return label (not that I need it). Very efficient and fast service.

I am very happy with the service I received. Even happier when you factor in the inevitable delays caused by covid, brexit and the Christmas delivery season!!

Highly recommend based on my experience.

Have not ordered from outside of the EU since B****t and this has been a nightmare. I am working on a return (advertised as free) and the communications with Victorinox have fellen far short of my expectations. Instructions are confusing and emails arrive in German. Customs forms to return are my responsibility. Tracking is non existent. I am not confident that I will ever get my refund.
Sadly, this is not just a Victorinox issue, but with the closing of their London store and lack of other suppliers ... going to "the source" seemed wise. Big mistake.

Bizarre cancellations policy, poor returns and rude and unhelpful customer services. Will never use again.